FAQ

Common questions

Answers about ordering, shipping, materials, and our return and warranty policy. For anything else, reach out directly.

Ordering

Can I customize the layout, size, and material?

Yes, using the interactive builder. Ready-made presets are also available for a faster checkout.

How long does production take?

1–3 business days before shipping or pickup.

How quickly will you respond if I have a question before ordering?

Within 24 hours.

Payment & cancellations

When am I charged?

Full payment is collected at checkout and is required before production begins.

Can I cancel my order?

Payment is fully refundable if you cancel before materials are ordered for your piece. Once materials are ordered, production has started and the order can't be canceled.

Shipping & pickup

Do you offer local pickup?

Yes, from Houston, Texas 77011.

Do you ship nationally?

Yes, via carrier shipping calculated at checkout.

Do you ship internationally?

Not currently - shipping is available within the U.S. only.

Materials & care

What materials do you use?

BB/BB Baltic birch plywood.

How do I clean it?

Remove loose dirt or lint with a soft brush or damp microfiber cloth.

How much weight can the shelves and pegs hold?

Up to 8 lb per peg and 15 lb per shelf.

What do I need to mount a pegboard?

Mounting screws are included, with optional wall anchors for drywall. Installation takes about 10 minutes.

Returns & warranty

Can I return my order?

If a piece isn't right for your space, you can return it within 15 days of delivery. If it arrives damaged or doesn't meet our workmanship standards, we'll repair, replace, or refund it - that coverage isn't limited by the 15-day window.

What's the workmanship warranty?

Workmanship is covered for one year from shipping delivery or pickup. Natural wood variation, normal wear, misuse, moisture damage, and installation or modifications by others are not workmanship defects.

What if my order arrives damaged?

Visible damage must be reported within 48 hours of shipping delivery or pickup, with photos when possible, so we can review an appropriate repair or replacement.